Shipping & Returns
We offer shipping via USPS and FedEx. We ship internationally. A list of all countries is available on this SmugMug support page.
Prints are shipped in sturdy flat-pack delivery envelopes. Large prints / posters are sent in sturdy shipping tubes. Gifts and other large goods are send in sturdy boxes.
We have a 100% print guarantee.
What’s that mean? If you’re ever unhappy with your prints or gifts, we will reprint or refund your order, whichever you prefer. Simply send us an email within 30 days of receiving your order and we’ll help you out.
If you are unsatisfied with any photos or other products you have purchased from Tony Alves Photo, we will gladly accept the return of any product you have ordered for any reason within thirty (30) days of your receipt of the product. Upon completion of the return procedure and receipt of the returned product, we will resend you the product or issue you a full refund of the purchase price paid for such product, whichever you prefer. We do not refund your original shipping cost unless your order is physically defective in some manner. If you made your purchase using a different currency than USD, the refund amount may not exactly match the purchase price due to fluctuations in the exchange rate.